REBORN SERVICE

BEFORE

AFTER

THE PROCESS FOR RECEIVING PRODUCT RENEWAL SERVICE FOR G’ACE CUSTOM SMARTPHONES

When purchasing and using the phone crafting service from G’ACE, customers are entitled to a “FREE Revitalization Service” package 01-02 times during the product’s warranty period (depending on the commitment corresponding to each product line).

Customers send the device to the G’ACE Official Support Center, where the staff receives it, advises on services, and assists in filling out the “Service Receipt Form”. This form serves as both a receipt and a means to determine the condition and status of the product before G’ACE performs the committed service.

Customers are then required to back up all personal data on the device to iCloud (if it is an iPhone) or transfer it to a “supporting device” (another crafted iPhone) provided by G’ACE for temporary use. This enables customers to experience new features of the product as well as the “unique” service quality from G’ACE during the waiting period for their product to be renewed. Customers can freely choose a supporting device from the list of available devices at the Center. Notably, the appearance of these devices is well taken care of and aesthetically pleasing.

Customers are responsible for storing this device during the “temporary use” period.

In the case of damage to the device, such as broken glass, cracked screens, or severe scratches, customers are liable to compensate from $400 to $1,000 USD.
If the device is lost, customers are responsible for compensating up to $4,500 USD.

Customers must return the device to the Center when collecting their completed “Reborn Service” product.

The duration for performing the “Reborn Service” is 6-12 working days (excluding Sundays).

After the “Reborn Service” is completed, the product undergoes a mandatory technical inspection process to ensure all product features are functioning properly. Therefore:

Customers need to manually remove passwords on the device and erase all personal data using the “Transfer or reset iPhone / Erase all content and settings / Erase this iPhone” feature either beforehand or at the Center.

Cases where customers forget to erase personal data or haven’t removed the device password will be automatically “Refused to perform the committed service” by us. Any additional costs incurred due to returning the product to customers in this case or similar situations will be borne by the customer. Accordingly, G’ACE assumes NO RESPONSIBILITY FOR DATA MANAGEMENT OR COMPENSATION IN ANY CASE related to the customer’s personal data on the device. 

 

TRADE-IN POLICY 

TRADE-IN POLICY FOR PRODUCT EXCHANGE AND UPGRADE ONLY APPLIED FOR G’ACE PRIVILEGE CUSTOMERS

Effective from November 1, 2023

  • WHO ARE G’ACE PRIVILEGE CUSTOMERS?

Customers who purchase G’ACE’s official iPhone products with special crafting services directly from the authorised G’ACE distribution network.

These customers are individuals who have purchased and currently own at least one crafted iPhone from G’ACE since September 2021 until now (including iPhone models such as iPhone 13Pro/13ProMax & iPhone 14Pro/14ProMax).

  • OBJECTIVES OF THE POLICY:

Acknowledge and appreciate the loyalty of regular and VIP customers to the G’ACE brand worldwide.

Enable customers to explore a broader range of luxurious and sophisticated iPhone products with various collections at the most efficient and reasonable cost.

  • CONTENTS OF THE “TRADE-IN” POLICY:

For customers who currently own any crafted iPhone product, regardless of it being from any limited edition or a unique piece crafted by G’ACE within the last two years (from September 2021 to September 2023) and wish to upgrade to the latest G’ACE products in 2023, such as:

  • Pure Titanium – Limited 150, Black Titanium – Limited 150,
  • Prime Gold – Limited 199, Pure Gold – Limited 399,
  • Platinum – Limited 99, EXOTIC – Limited 199.

G’ACE will implement the “Trade-In” policy for products of the same format, machine configuration, and design model, offering customers a discount ranging from 55% to 75% (calculated on the value of the new product the customer wishes to select).

For specific calculations, please contact our Customer Service staff directly for more detailed information via HOTLINE’s Whatsapp/ Viber/ Botim/ Telegram/ Zalo/ Lines: (+84).93886.3668 / (+84).938.948.958

CONTACT US